We do not provide any practice exams directly. Many exams, however, are available on the Internet. For example, try searching for a term such as "ccna vce"

You need to contact customer support. Please use the form on that page, or email us, and include your full name and the e-mail address that you used when making your purchase.

Use E-mail and Password of your Avanset.com member account. That is the only information required to activate VCE Simulator that you purchased.

By default VCE Exam Simulator can run on 2 different computers. However you can purchase additional licenses and run it on up-to 10 computers.

Please consult the extensive help files included with the program. Run Player, then click the Help menu, and then Contents.

We strongly advise you to backup your results, history, and other testing data. By default, all user data can be found in the following locations:
Windows XP:
C:\Documents and Settings\All Users\Application Data\VCE Exam Simulator\vcesimulator.db
Windows 7:
C:\Users\All Users\VCE Exam Simulator\vcesimulator.db
Windows 8 and newer:
C:\ProgramData\VCE Exam Simulator\vcesimulator.db

macOS users can open .vce exam files using VCE Simulator for Mac: https://apps.apple.com/us/app/vce-simulator/id1459356760

Please contact support@avanset.com and we will provide you with alternative payment options.

Yes, you can cancel your subscription from the website member area by clicking on account setting and updating your subscription status to cancel from there.

If you are unsatisfied with our software, please check our Refund Policy first and then contact customer support. We are eager to help you resolve any issues that you may have. Please include the reason why you are requesting a refund and your order reference number or the e-mail address that you used when making your purchase.

For iOS:
If you are unsatisfied with our software, please customer support support. We are eager to help you resolve any issues that you may have. We do not have access to purchases through the Apple App Store, however. You can read the Apple Sales and Return Policy, or contact Apple Support directly for more information.

For Android:
If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. We have limited access to purchases made through Google Play, however. You can read the Google Play return policy, or contact Google directly for more information.

Each of our Windows products requires a separate license. Each version of VCE Simulator for Mobile is sold through an independent app store, none of which have the functionality to transfer your license to another app store. Upgrades to the version that you purchase, however, will always be free of charge.

Be careful to enter your E-mail and Password exactly as it appears in your purchase confirmation email. If you forgot your account password - please use this page to retrieve it.

Internet connection is mandatory to perform activation of software.

If you find you are not receiving emails from Avanset.com, please verify that your email client's spam settings are set to accept messages from support@avanset.com: add the "avanset.com" domain to your e-mail "safe list" or add email address support@avanset.com to your address book. Then please use this page to retrieve your Avanset.com account password.